Privacy Policy FAQ

Q1: What personal information do you collect?

We collect your name, address, email, phone number, account details,order/payment info, browsing activity, and customer service messages.

Q2: How do you use my information?

• To process orders & shipping
• To provide customer service
• For marketing & promotions
• To prevent fraud & ensure security
• To improve our website & services

Q3: Do you share my information with third parties?

Yes, but only with trusted partners (e.g., Shopify, payment processors,shipping providers) to fulfill your order or improve services.
We never sell your data.

Q4: Do you use cookies?

Yes. We use cookies and tracking technologies to remember preferences, run analytics, and personalize ads.
You can disable cookies in your browser, but some features may not work.

Q5: How long do you keep my data?

We keep your data as long as needed to:
• Maintain your account
• Provide services
• Meet legal requirements

Q6: What rights do I have?

Depending on your location, you may:
• Access / Know
• Delete
• Correct
• Data Portability
• Opt-out of sale/sharing
• Restrict processing
• Withdraw consent

Q7: Can I unsubscribe from marketing emails or texts?

Yes. Click “unsubscribe” in our emails or reply STOP to any SMS.

Q8: How do you protect my information?

We use industry-standard security measures, but no system is 100% secure.

Q9: How can I contact you about privacy?

Email : cs@bianyousa.com
Address : 675 Brea Canyon Rd, Ste 10, Walnut, CA 91789, United States