Return And Refund

Bianyo Returns & Warranty FAQ

 

1. How long do I have to return a product?

You can return any product within 30 days of delivery.

2. What are the return conditions?

● Item must be unused, in its original packaging, with all accessories included.
● Refunds are issued within 2–5 business days after we receive and inspect your
return.
● Refunds are credited back to your original payment method.

3. Who pays for return shipping?

● Bianyo covers return shipping if the item is defective, damaged, or sent in error.
● For non-quality related returns (e.g., change of mind, wrong selection), the buyer
covers return shipping.

4. What items are not refundable?

● Orders placed over 30 days ago (store credit only).
● Items not in original condition, missing parts, or damaged due to reasons not caused
by Bianyo.
● Books or items with obvious signs of use.

5. Can I exchange my product?

Yes! If your item is defective or damaged, we’ll replace it with the same product.
Please email us at cs@bianyousa.com for exchange assistance.

6. How do I return a product?

1. Email cs@bianyousa.com before sending your return (returns without approval
cannot be processed).
2. Ship your product to:
Bianyo USA 675 Brea Canyon Rd, Ste 10 Walnut, CA 91789 United States

7. What if I’m returning from outside the U.S.?

● For cross-border returns, you must choose a Prepaid Duties and Taxes (PDDP)
service.
● Returns without PDDP will not be eligible for a refund.
● If a package is returned due to unpaid customs duties, a 40% shipping fee will be
charged.

8. How long does the warranty last?

All Bianyo products come with a 6-month warranty covering:
● Manufacturing defects
● Material defects
● Functional issues under normal use

9. What’s not covered under warranty?

● Accidental damage, misuse, or unauthorized repairs
● Normal wear and tear (scratches, fading, etc.)
● Cosmetic damage reported after 30 days
● Lost or missing parts reported after 30 days

10. How do I contact customer service?

For any questions about returns, exchanges, or warranty, email us at:
cs@bianyousa.com

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