Return And Refund
Bianyo Returns & Warranty FAQ
1. How long do I have to return a product?
You can return any product within 30 days of delivery.
2. What are the return conditions?
● Item must be unused, in its original packaging, with all accessories included.
● Refunds are issued within 2–5 business days after we receive and inspect your
return.
● Refunds are credited back to your original payment method.
3. Who pays for return shipping?
● Bianyo covers return shipping if the item is defective, damaged, or sent in error.
● For non-quality related returns (e.g., change of mind, wrong selection), the buyer
covers return shipping.
4. What items are not refundable?
● Orders placed over 30 days ago (store credit only).
● Items not in original condition, missing parts, or damaged due to reasons not caused
by Bianyo.
● Books or items with obvious signs of use.
5. Can I exchange my product?
Yes! If your item is defective or damaged, we’ll replace it with the same product.
Please email us at cs@bianyousa.com for exchange assistance.
6. How do I return a product?
1. Email cs@bianyousa.com before sending your return (returns without approval
cannot be processed).
2. Ship your product to:
Bianyo USA 675 Brea Canyon Rd, Ste 10 Walnut, CA 91789 United States
7. What if I’m returning from outside the U.S.?
● For cross-border returns, you must choose a Prepaid Duties and Taxes (PDDP)
service.
● Returns without PDDP will not be eligible for a refund.
● If a package is returned due to unpaid customs duties, a 40% shipping fee will be
charged.
8. How long does the warranty last?
All Bianyo products come with a 6-month warranty covering:
● Manufacturing defects
● Material defects
● Functional issues under normal use
9. What’s not covered under warranty?
● Accidental damage, misuse, or unauthorized repairs
● Normal wear and tear (scratches, fading, etc.)
● Cosmetic damage reported after 30 days
● Lost or missing parts reported after 30 days
10. How do I contact customer service?
For any questions about returns, exchanges, or warranty, email us at:
cs@bianyousa.com